Privacy Policy

WordPressWelcome to DolphinLiftsKent.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register to transact business on the Site and make use of the various services offered by DolphinLiftsKent.com (collectively, “Services”) (“Authorized Customers”).

“Personally Identifiable Information”

Refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information.

Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?

The website has an enquiry form, whereby anyone submitting a request is required to submit name and contact information so that we can respond to the request.

What organizations are collecting the information?

In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorized Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorized Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?

We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfil buying and selling requests on the Site. We may email Visitors and Authorized Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorized Customers in response to specific enquiries, or to provide requested information.

With whom may the information may be shared?

Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions with other Authorized Customers. We may share aggregated information about our Visitors, including the demographics of our Visitors and Authorized Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.

How is Personally Identifiable Information stored?

Personally Identifiable Information collected by DolphinLiftsKent.com is securely stored and is not accessible to third parties or employees of DolphinLiftsKent.com except for use as indicated above.

What choices are available to Visitors regarding collection, use and distribution of the information?

Visitors and Authorized Customers may opt out of receiving unsolicited information from or being contacted by us and / or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at privacy@dolphinliftskent.com

Cookies

A cookie is a text file sent by a web server – a device where one or more websites are stored – to a web browser, and stored by the browser. The text file is then sent back to the web server each time the web browser requests a page from the web server. This enables the web server to identify and track the web browser and provide richer user experiences for visitors to a web site.

Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on and the site is unused for more than 15 minutes, we will automatically log the Authorized Customer off.

Our website is powered by WordPress. This website does not currently use a log-in system, so no “log-in session” cookies are required.

However, some parts of DolphinLiftsKent.com depend on cookies to function (“Required”). Cookie Law statest that these Cookies to be “strictly necessary”. These “first-party” Cookies are shown below in the table below.

The following sole first-party Cookie is placed on your device when you visit our website, and also when you choose “Save” for “Required” cookies in the pop-up window that appears. (Please note: content values may vary from session to session):

When you visit our site, a cookie banner appears. If you choose save, the cookie alert banner updates the website and the cookie banner contracts to a small red button on the lower screen area that is always available to open for updates.

In addition to “Required” cookie, while we list “Functionality”, “Analytical” and “Marketing”, at the time of writing, these additional cookies are not used.

We use Google Analytics to analyze the use of this website and to better understand our users and visitors. Google Analytics generates anonymous statistical and other information about website use by means of cookies, which are stored on users’ computers.

The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

As shown in the table below, currently, we use 3 Google Analytics cookies on this website that collect data anonymously to count the numbers of visitors and help us understand how to serve our visitors and customers better.

We may install and use various plugins or extensions that help enrich the experience of using this website, and which may also use additional cookies, to, for example, monitor how successful each plugin or extension is, or further count the number of times a plugin or extension is used. In this way, those providers can measure the effectiveness of their solutions and make changes to improve their products.

For the avoidance of doubt, the standard Google Analytics cookies above are installed in a visitor’s web browser when a user visits our website. These cookies are used to collect information about how visitors use our website. We then use the resulting data to generate reports that can help us improve the website experience. Google have said, these cookies collect data anonymously; the resulting information allows us to identify the number of visitors who have come to the website, where visitors have come from, and which web pages visitors viewed while on our website.

In addition, we may embed YouTube videos from YouTube Channels which have YouTube cookies. We may embed videos into our web pages using YouTube’s privacy-enhanced mode.

Privacy-enhanced mode may set cookies on your device, after you click or touch on the YouTube video player. However, YouTube have said that when privacy enhanced mode is enabled, on first visit to the web page, YouTube do not automatically store personally identifiable information. You can discover more at YouTube privacy guidelines (opens new window) and here (opens new window).

In addition, to display the TradingStandards.co.uk verification seal on the home page, our website uses third party cookies from Yoshki.com to enable the seal validation to function properly.

Yoshki.com have said, they have access to the following data:

  • Which websites have implemented the logo code. Why: (a) to help Yoshki prevent inappropriate usage of the clickable logos, and (b) to identify which websites have adopted the service.
  • How many times the clickable logos have been clicked / touched. Why: (a) to help manage system performance and (b) to gain insight into usage.

However, Yoshki has taken additional steps to anonymise the data being processed, and does not access, record or store any additional data such as IP addresses, page navigation behaviour, etc.

If you choose to turn off cookies, validation through the verification seal may not be available to you. Yoshki.com data security policy.

Most browsers allow you to refuse to accept cookies. For example, in Internet Explorer you can refuse all cookies by clicking: “Tools” > “Internet Options” > “Privacy”, and selecting “Block all cookies” using the sliding selector. This choice will, however, have a negative impact upon the usability of many websites, including this one. If you choose not to accept our cookies, please do not use this website.

The following links provide information on how to enable or disable cookies using a web browser:

You can learn more about cookies at AboutCookies.org .

The information above is believed to be true at the time of writing this update and is provided in good faith.

 

 

What partners or service providers have access to Personally Identifiable Information from Visitors and / or Authorized Customers on the Site?

DolphinLiftsKent.com has entered into and will continue to enter into partnerships and other affiliations with a number of vendors. Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorized Customers for service eligibility. Our privacy policy does not cover their collection or use of this information.

Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers.

How does the Site keep Personally Identifiable Information secure?

All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information.

We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers or social security numbers, is protected by encryption protocols, in place to protect information sent over the Internet.

While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?

Visitors and Authorized Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at: privacy@dolphinliftskent.com

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?

We provide Visitors and Authorized Customers with a mechanism to delete / deactivate Personally Identifiable Information from the Site’s database by contacting: privacy@dolphinliftskent.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?

We will let our Visitors and Authorized Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorized Customer has previously requested not be disclosed, we will contact such Visitor or Authorized Customer to allow such Visitor or Authorized Customer to prevent such disclosure.

Links

This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

For more information on our products or services  or if you are interested in receiving a quotation please contact us.

Freefone: 0800 783 5501
Email: enquiries@dolphinliftskent.co.uk

Straight Stairlifts

Straight Stairlifts

A straight stairlift is supplied and fitted with a manual swivel seat, manual footrest link and 2 x wall mounted remote controls as standard. Optional extras include power swivel seat, powered footrest, powered hinge rail and a choice of upholstery colours.

Curved Stairlifts

Curved Stairlifts

A curved stairlift is supplied with a bespoke made to measure track, manual swivel seat, manual footrest link and two wall mounted remote controls as standard. Optional extras include power swivel seat, power footrest, power hinge and a variety of rail starts/finishes at the bottom and top.

External Stairlifts

External Stairlifts

We can install stairlifts that are designed to be fitted outside. We can supply straight and curved external stairlifts and will also provide any building works required to install the stairlift.

Platformlifts

Platform lifts

Platformlift & steplift solutions, for homes, public spaces, and everywhere in between. Can be installed indoors and outdoors.

Heavy Duty Stairlifts

Heavy duty Stairlifts

The 190kg safe working load straight and curved Bruno stairlifts are the highest weight limit stairlifts that are available. The standard features and optional extras of all new straight and curved stairlifts apply to heavy duty stairlifts.

Homelifts

Homelifts

Our homelifts are an alternative solution to a stairlift. They can be fitted with a fold up seat, grab rails and wall mounted remote controls. Seated and wheelchair models are available in a variety of sizes. Full height doors allow a carer/parent to travel with the user for added safety.

Just to say thanks for your input to my parents stair lift...

"It was a life saver, and continues to make a big difference, especially the remote control aspect. Regards..
Nico R.

Dear Matt,

"Thank you very much for the excellent service from yourself and Neil.”
Carol B

Dear Sir, Yesterday, I was fortunate to have a stairlift installed

"I'm absolutory delighted! I cannot believe what a difference it has made to my life. The engineer (Neil) worked so hard on a hot, humid day in my tiny hall with poor access; he wasn't even able to park very close. No mess, excellent work. Thank you so much. Kind regards.”
Janet W

Thank you for the installation of the stairlift for my parents.

"Despite the inclement weather they were very impressed by how the fitter (Neil?) managed to keep everything dry and clean and also by his speed and efficiency whilst doing the job. They are now getting used to using the equipment. I was allowed my first ride last weekend and am almost jealous! It will be a great asset to them and will relieve my concern about their ability to go up and down stairs safely. Many thanks to you all.”
Mrs S.

Many thanks for dealing with my Mother's stair lift situation so swiftly.

"Mrs H and Mrs V have given it their seal of approval and and tell me that it will serve her well! In times of stress is is nice to know that there are still firms out there that deal with situations in such a professional manner. Thank you once again. ”
Judith Y

Industry Memberships and Accreditations